Support Policy

Last Updated: February 2026
Company Name: Findom Wealth Management Private Limited
Brand Name: Findom Wealth Management
Contact Email: [email protected]

1. Overview

At Findom Wealth Management, we are committed to providing reliable, timely, and professional support to ensure a smooth experience for all customers. This Support Policy outlines how users can contact us, the types of support offered, response timelines, and service limitations.

2. Support Channels

Customers can contact our support team through:

• Email Support: [email protected]
• Business Hours: Monday–Friday, 10 AM – 6 PM IST

3. Types of Support Provided

We offer assistance for:

• Order-related inquiries
• Payment issues
• Technical website errors
• Account access problems
• Product or service information
• Refund/return status requests

4. Response Time

We aim to respond within:

• General Queries: 24–48 business hours
• Technical Issues: 24–72 business hours
• Urgent Payment Issues: Within 24 hours

Response times may vary during holidays, weekends, or high-volume periods.

5. Customer Responsibilities

To receive prompt support, customers should:

• Provide accurate order or account details
• Clearly describe the issue
• Attach screenshots if reporting technical errors
• Use the registered email address for account-related requests

6. Limitations of Support

Support may be limited or declined if:

• False or misleading information is provided
• Requests violate company policies or laws
• Issues arise due to third-party services outside our control

7. Escalation Process

If you are not satisfied with initial support:

1.    Reply to the same email thread requesting escalation.

2.    Our senior support team will review your case within 48 hours.

8. Policy Updates

We reserve the right to update or modify this Support Policy at any time. Changes will be reflected on this page with the updated revision date.